Finding information, help and support

Contact and Referral Information

There are a range of services that can provide you with information, referral, help and support. These include:

Police
In an emergency, call 000. The police have the power and responsibility to intervene to protect you from physical or sexual violence or stalking. If it is not an emergency, you may prefer to speak with a Gay and Lesbian Liaison Officer (GLLO) who has had training in working with members of the gay and lesbian community. Alternately, you may wish to speak with a Domestic Violence Liaison Officer (DVLO) who has special training in working with people who are experiencing domestic violence. Most stations have a DVLO.

To contact a GLLO or DVLO call the Police Switchboard on (02) 9281 0000 and ask for the station or officer nearest you.

Domestic Violence Line
The Department of Community Services Domestic Violence Line is the primary information service for people experiencing domestic violence in NSW

More information on the Domestic Violence Line >>

The DV Line is free and staffed 24-hours, 7-days a week.
Freecall: 1800 65 64 63   TTY: 1800 67 14 42
(Please note - if you call the 1800 number from your mobile it will be billed to your account and appear on your bill. If you call from a landline or pay phone it is free and will not appear on your bill.)

Sexual Assault Services
For women the NSW Rape Crisis Centre offers 24-hour counselling, support and information.
Phone: (02) 9819 6565   TTY: 9181 4349 or 1800 42 40 17
For men and women the Royal Prince Alfred Hospital’s Sexual Assault Service offers 24-hour counselling, support and referral.
Business hours: (02) 9515 9040 After Hours: (02) 9515 6111

Victims’ Support Line
If you have experienced physical or sexual assault you can call the 24-hour Victims’ Support Line for information, support and referral. The staff can tell you about your right to claim compensation and help you complete an
application, as well as provide you with information about preparing a victim impact statement. You may also be able to apply for counselling through the Victims of Crime Bureau. Staff of the Victim Support Line can tell you how to
do this.
Phone: (02) 9374 3005   Freecall: 1800 63 30 63.

LawAccess NSW
LawAccess NSW provides free telephone legal information, advice, referral and assistance to people in NSW. You can contact LawAccess NSW on
Phone and TTY: 1300 888 529

Plain language legal information resources can be accessed on the LawAccess NSW website at www.lawaccess.nsw.gov.au. These may not relate directly to same sex domestic violence but have useful information on general legal matters eg applying for AVOs.

Inner City Legal Centre (ICLC), Lesbian and Gay Legal Rights Service
The ICLC operates the Lesbian and Gay Legal Rights Service on Wednesday evenings from 4pm (by appointment only). Both services offer information and
advice on a range of legal matters.

To make an appointment call between 10am-6pm Monday to Thursday or 10am-5pm Friday. Phone: (02) 9332 1966

ACON’s Lesbian and Gay Anti-Violence Project
The Lesbian and Gay Anti-Violence Project runs a Report-Line and information and referral service. Reports made to the Report-Line can be anonymous. Reports are used to develop education resources, advocate on behalf of
individuals and to map incidents of same sex domestic violence. (In emergencies call the police.)

The line is generally open 10am-6pm, Monday to Friday.
Phone: (02) 9206 2116   Freecall: 1800 063 060
Online Report: http://avp.acon.org.au

Other ACON Services
The AIDS Council of NSW is a health organisation based in the gay and lesbian community. ACON has a range of services that may be appropriate for people experiencing same sex domestic violence. These include information, referral, counselling or support.

For more information call between 10am and 6pm, Monday to Friday.
Phone: (02) 9206 2000   Freecall: 1800 063 060
TTY: 9283 2088 Website: www.acon.org.au

The Gender Centre
The Gender Centre provides information and services to transgender people in NSW. Phone: (02) 9569 2366

Translating and Interpreting Service
Phone: 13 1450 (24 hours)